Two weeks · Credited against implementation
First, the numbers.
Most agencies can't say how many calls they miss. We count it.
What We Measure
- Calls missed, including after hours
- Service requests aging, by type
- Turnaround on COIs, ID cards, mortgagee changes
- Remarketing cycle time
- What's re-keyed by hand, and how often
- Software you pay for vs. software you use
- Which tasks need a licensed person, and which don't
What You Get
- Your baseline numbers
- Recoverable capacity, in hours and dollars
- Ranked gaps, highest value first
- A named product recommendation and cost for each
- What we'd tell you not to buy